These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Save The Date Collective(“we/us”) make available to you, the event commissioner, any of our services. By paying the booking fee to secure your wedding flowers with Save The Date Collective you agree to the following terms and conditions.
1. Save the Date Collective Products & Services
1.1 All Save The Date products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/ plants, glassware, display items and sundries that may not be available. We would stress that flowers and plant material are natural products and colours may differ/ be unavailable to those agreed but we will always make every effort to source products accordingly.
1.2 In the event that Save The Date are unable to supply product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full. See 7.1.
1.3 All in person consultations will be made by appointment only.
2. Prices and payment
2.1 Prices listed within the Save the Date Collective service proposal will remain valid for 14 days from the date sent to you, the event commissioner. Prices in the proposal may have to be revised should the ingredients or components for the intended final design of the product or service rise significantly, for example as a result of Brexit. In this instance we shall notify you, the event commissioner as soon as reasonably possible & provide you with options.
2.2 We will hold your date for 2 weeks from the date of the quotation. If you would like to book our services we require a deposit of between £100 & £300 – dependent on the services you require. Your deposit should be received within the 2week period. Where this is not received we reserve the right to enter into a contract with other clients. All deposits will be deducted from your final invoice.
All deposits are non refundable, even if the date is changed, your wedding is cancelled or for any reason you decide to engage with another supplier.
2.3. The final invoice for your wedding flowers will be issued to you after your order has been confirmed. Full payment for the product or service must be received prior to the event or service and no less than 4 weeks before the event. Save The Date Collective reserves the right to cancel any services, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
2.4 Once designs have been confirmed, any subsequent changes made to a wedding order must be submitted in writing by the bride, groom or appointed acting party. Please note the value of your order at the time of final payment, including changes must be equal to or greater than 70% of the value of your agreed quotation at the time of booking.
Save The Date Collective will order your wedding flowers approximately ten to fourteen days before your wedding date, dependent on type of flowers chosen. You will not be allowed to make any significant changes after the order has been placed without additional fees. We will, however try to make small changes where possible to accommodate your needs.
3.1 Save The Date Collective charges for travel at a cost of 60p per mile. For travel times over 60 minutes, a rate of £15.00 per hour, or part thereof will be charged in addition to mileage.
3.2 Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you, the event commissioner, have provided full address and telephone details, including accurate postcode of the venue or agreed recipient and your contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
3.3 The event commissioner’s items will be delivered or set up at a time previously agreed between Save The Date and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as feasibly possible.
4. Event set up
4.1 Your appointed designer from Save The Date Collective will personally deliver and set up your flowers/cake/installation unless otherwise agreed. For large events trusted assistants are brought in to ensure smooth and timely set up.
4.2 Save The Date Collective accept no responsibility for any damage to products (cake/flower displays/bouquets etc) after we completed delivery & set up. Goods collected in-store are the responsibility of the collector.
4.3 Save The Date requires that we are the sole provider of floral arrangements and/ or fresh flowers and foliage décor. If you wish to add your own arrangements, please notify us. Please note, other than church flower teams, we will not work or partner with any other provider of floral décor for your event. This is non-negotiable.
5. Cancellation of Save The Date products or service
5.1 Cancellation of Save The Date Collective products or service must be notified as soon as reasonably possible. Any booking fee paid will be retained regardless of the circumstances of the cancellation. As per term 2.2, we must receive full payment 4 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount. Please see below for following timescales and refund amounts:
6. Complaints regarding Save The Date Collectives product or service
We want you to be 100% happy with the goods we provide.
It is the responsibility of the event commissioner to check the goods & communicate any required changes at the time of delivery or set up thereby allowing us the opportunity to make any amendments prior to the event.
In any instance where the event commissioner is not satisfied with a product or service & they have not had an opportunity to raise concerns prior please contact us via one of the methods below, within 3 working days. Images should be provided for us to review.
Telephone: 0131 629 1618
Email: [email protected]
In person : 92 Marchmont Crescent (please make an appointment)
Save The Date Collective will pursue
Liability is limited to the goods we have supplied only.
6.2 Because of the perishable nature of our products, the event commissioner will be advised upon delivery how to store/ care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the product in a cool place, away from draft, heat or strong fumes and, if a bridal bouquet, in water until use. It is the responsibility of the receiver / caterer/ venue to make sure the flowers are kept in optimum conditions according to the florist’s instructions. We cannot be held responsible for any failures in the flowers if these instructions have not been adhered to.
7. Disclaimer- Ill health, Acts of God or adverse weather conditions
7.1 Whilst we agree to use our reasonable endeavours to ensure that Save The Date Collective is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver a product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the event commissioner. We have contingency plans for such occasions of sudden ill health. If a member of our team is unable to personally complete or deliver your event, then this will be completed by a member of our experienced freelance team or outsourced accordingly. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the Save the Date Collective service or product as agreed, then we can only offer a refund of full monies paid.
8. Props, styling and décor
8.1 Items hired or borrowed from Save The Date Collective (such as vases, containers, props) shall at all times remain the property of Save the Date Collective. You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of Save the Date Collective. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. The hire period for all goods supplied by Save the Date Collective will be variable and agreed prior to your wedding day, along with details for return/collection.
9.1 We reserve the right to supplement and amend the Terms and Conditions of Save the Date Collectives’ products or services from time to time. We will inform the event commissioner of any changes to the Save the Date Collectives terms and conditions. If you do not sign and return a copy of the Terms and Conditions as listed herewith; by the act of paying a booking fee you are proceeding with the booking and entering into a contract and therefore agree to these Terms and Conditions.